Frequently Asked Questions
Everything you need to know about your TMC Fine Jewellers experience.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can visit our boutique for a professional fitting or request a complimentary physical ring sizer to be mailed to your home.
What is your return policy for fine jewelry?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Are your diamonds and gemstones ethically sourced?
Yes, TMC Fine Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process, ensuring they are sourced from legitimate, responsible suppliers.
Do you offer international shipping and insurance?
We ship worldwide via secure couriers. Every order is fully insured by us until it reaches your doorstep, requiring a signature upon delivery for maximum security.
Can I customize an existing design or create a bespoke piece?
Absolutely. Our master jewellers specialize in bespoke creations. You can book a consultation through our website to discuss modifications to existing styles or to start a completely custom design from scratch.
How should I care for and clean my TMC jewelry?
We recommend professional cleaning once a year. For home care, use a soft brush and mild soapy water for most gemstones, and always store your pieces in their original silk-lined boxes to prevent scratching.